For your convenience, we offer a straightforward return policy. Most brand-new, unopened items can be returned within 30 days of delivery to receive a full refund. If the return is due to our error, such as a damaged, defective, or incorrect product, we will cover the return shipping costs. Please note that all returns must still be in their original packaging and in pristine condition to qualify for a refund.
Once you have handed your package to the return shipper, you can expect to receive your refund within approximately four weeks. However, in many cases, refunds are processed more expeditiously. This timeframe encompasses the transit time required for us to receive your return from the shipper (typically 5 to 10 business days), our processing time upon receiving the item (usually 3 to 5 business days), and the time it takes for your bank to process our refund request (around 5 to 10 business days).
To initiate a return, simply log in to your account, access the order through the "Complete Orders" link under the My Account menu, and click on the Return Item(s) button. We will keep you informed via email regarding the progress of your refund once we have received and processed the returned item.
We utilize Cope Sensitive Freight and Toll IPEC to ship our larger items, while smaller items are shipped via Australia Post. Please note that our shipping services are limited to within Australia only. If the item is in stock and not indicated as a pre-order, we will typically ship it within 1-2 business days.
During the checkout process, our shopping cart will calculate and apply shipping charges. However, there are certain locations where automated shipping cost calculation may not be possible due to significant variations in costs. In such cases, please contact us directly for accurate pricing if the website cannot provide the information.
In the event that no one is available at the time of delivery, kindly specify your preferred location for item(s) placement. Please note that our couriers do not deliver to P.O. boxes. Any re-delivery attempts will incur additional freight charges, which are beyond our control.